Our Philosophy
As a member-owned company with over 45 years of experience, TLI’s claims philosophy sets us apart from the rest of the insurance industry.
Our Claims Department has a strong commitment to providing only the highest quality service to all of our insureds. We strive to provide service that is fair, prompt, honest and efficient. TLI’s Claims Department is staffed by licensed Texas attorneys. We practice aggressive claims management in partnership with our insureds and defense counsel to achieve fair resolution of claims, enabling our insureds to focus on practicing law.
Superior Defense
TLI takes its mission to protect attorneys seriously and endeavors to provide its insureds with some of the most experienced defense counsel available. TLI utilizes lawyers throughout the State of Texas who are skilled and experienced in defending Texas attorneys against malpractice claims and grievances, with a goal to appoint quality counsel who are local to the jurisdiction where a claim may be filed. Many of the lawyers TLI hires to defend its insureds have over 20 years of experience in defending professional liability claims, and are also TLI insureds. Having protected attorneys in Texas for over 45 years, TLI has an unparalleled advantage in knowing which lawyer will provide our insureds an outstanding defense tailored to the unique circumstances of each claim. Place your trust in TLI to provide you the protection you deserve, and benefit from our experience when you need it most!
Claim Procedures
If any lawyer or other insured under your TLI policy becomes aware of any act, error, omission or other circumstance which may give rise to a claim, then you should report the matter to TLI as soon as practicable to preserve your coverage by calling us at one of the phone numbers listed below AND sending written notice of the matter to TLI at the address listed below.
TLI Claims Department
1801 S. MoPac Expwy, Suite 300
Austin, Texas 78746
1-800-252-9332 (Texas only)
(512) 480-9074 (in Austin)
claims@tlie.org
If the firm or any lawyer or other insured under your TLI policy receives notice of an actual claim (e.g., demand, notice, summons or service of process) which might be covered by your TLI policy, then you should immediately notify TLI of the claim at the phone number(s) and address listed below.
TLI Claims Department
1801 S. MoPac Expwy, Suite 300
Austin, Texas 78746
1-800-252-9332 (Texas only)
(512) 480-9074 (in Austin)
claims@tlie.org
Suit papers and any other pertinent documents should be provided to TLI at the earliest possible time so that the claim can be handled thoroughly and promptly, including the retention of defense counsel to file a timely answer on your behalf.
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